Email → Action → Cockpit
AI-powered automation pipeline
Every incoming email is automatically processed, categorized, and tracked with full ERP integration and SLA monitoring.
1. Email Intake
Outlook inbox triggers workflow for every new email. Extract sender, subject, body, and attachments.
2. AI Language Detection
Automatically detect German, English, or Unknown. Translate to German for consistent processing.
3. AI Categorization
Classify as Order, Inquiry, Complaint, or Other. Split multi-intent emails into separate cases.
4. SLA & Database
Initialize SLA timers (24h for orders, 48h for inquiries). Store in database for tracking.
5. Category Processing
Orders: ERP lookup, date validation, price matching. Inquiries: Customer tracking. Complaints: Status management.
6. Cockpit Dashboard
Real-time overview with SLA timers, ERP status, warnings, and traffic lights for all cases.
Value for Tissa AG
Real impact on your business operations
Reduce Operational Costs
Automate repetitive tasks and reduce manual processing time by up to 95%, directly improving your bottom line.
Scale Without Limits
Handle 10x more inquiries and offers without hiring additional staff. Grow your business capacity instantly.
Improve Response Times
24/7 automated processing means customers get instant responses, improving satisfaction and conversion rates.
Maintain Full Control
Human-in-the-loop approval workflows ensure critical decisions stay in your hands while automation handles the routine work.
Transform Your Business Operations
Real solutions for real challenges
Inquiry Processing
Automatically process customer inquiries, extract key information, and route to the right team—instantly.
Offer Generation
Generate accurate, professional offers in seconds. AI analyzes requirements and creates customized proposals.
Support Automation
Handle common support requests automatically while escalating complex issues to your team.
Key Features
Automated Workflows
Intelligent agents handle repetitive tasks
Let our automation agents process inquiries, generate offers, and manage communications while you focus on strategic decisions.
Human-in-the-Loop
Approval gates for critical actions
Maintain control with approval workflows. Review and confirm before automated actions are executed.
Audit-Ready
Complete visibility and tracking
Full audit trails, execution logs, and performance metrics ensure compliance and transparency.
About Our Solution
Tissa AG's automation platform brings enterprise-grade workflow automation to your business. Our intelligent agents handle complex processes from email intake to offer generation, all while maintaining the human oversight that senior management requires.
Built with security and compliance in mind, our platform provides read-only workflow visibility for clients, approval-gated actions, and comprehensive audit trails.
How It Works
1. Email arrives and is stored as an Inquiry
2. Automation agent builds a draft Offer
3. Human reviews and approves before sending
4. Approved offer is sent with full audit logging